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Café Owner Education Series

The Cafe Owners Education Series is a conference program aiming to support cafe owners in running better businesses, with practical advice on efficiency, marketing, profitability, and sustainability all to feature as part of the sessions.  

Organised in partnership with BeanScene magazine, the sessions aim to provide cafe owners with relevant, up-to-date information. 

The Café Series will take place across the three-day show. 

Access to the Cafe Owners Education Series is included in the MICE ticket.  

Sunday 12th May 2024

11.00am - 12.00pm | Level Up your Barista Skills – Hosted by Melbourne Coffee Academy

Session

Level Up your Barista Skills – Hosted by Melbourne Coffee Academy

Session Description 

Don’t miss this interactive session hosted by Barista Trainer at Melbourne Coffee Academy, Jade Jennings. In this hands-on demonstration, Jade will guide the audience through the intricacies of coffee craftsmanship, covering the variables to making coffee, the art of milk texturing and simple yet stunning latte art techniques that you can replicate at home. Plus, gain valuable insights into the essential tools and equipment needed to set up your own coffee haven right in your kitchen. Whether you’re a coffee enthusiast looking to refine your skills or a curious beginner eager to explore the world of specialty coffee, this session promises to elevate your barista game to new heights. Don’t miss this opportunity to learn from the best and take your home coffee experience to the next level!

Speakers

Jade Jennings – Barista Trainer, Melbourne Coffee Academy

1.00pm - 2.00pm | Level Up your Barista Skills - Hosted by Melbourne Coffee Academy

Session

Level Up your Barista Skills – Hosted by Melbourne Coffee Academy

Session Description 

Don’t miss this interactive session hosted by Barista Trainer at Melbourne Coffee Academy, Jade Jennings. In this hands-on demonstration, Jade will guide the audience through the intricacies of coffee craftsmanship, covering the variables to making coffee, the art of milk texturing and simple yet stunning latte art techniques that you can replicate at home. Plus, gain valuable insights into the essential tools and equipment needed to set up your own coffee haven right in your kitchen. Whether you’re a coffee enthusiast looking to refine your skills or a curious beginner eager to explore the world of specialty coffee, this session promises to elevate your barista game to new heights. Don’t miss this opportunity to learn from the best and take your home coffee experience to the next level!

Speakers

Jade Jennings – Barista Trainer, Melbourne Coffee Academy

Monday 13th May 2024

11.00am - 12.00pm | Profitability Strategies for Café Success

Session

Profitability strategies for café success

Session Description 

Join us for an enlightening session where we decode the blueprints for achieving sustained profitability in the bustling world of cafes. Explore strategic approaches, innovative tactics, and market insights tailored to empower cafe owners to navigate the competitive landscape with finesse. From optimizing operational efficiency to cultivating customer loyalty, this session promises practical guidance and actionable strategies to elevate your cafe to new heights of success.

Speakers

Jamie Thompson – NSW Coffee Key Account Manager, Silverchef
Nadi Elias – CEO, Equus Partners
Dave Makin – Founder, Axil Coffee

Host

Wendy Hargreaves

12.30m - 1.30pm | Attracting and Retaining Talent

Session

How Doing Good Drives Café Business Success

Session Description 

Embark on a journey into the symbiotic relationship between social responsibility and business prosperity in the cafe industry. Join us for an enlightening session that explores the transformative power of doing good and its profound impact on driving cafe business success. Discover how embracing ethical practices, community engagement, and sustainable initiatives can not only enhance your brand reputation but also fuel customer loyalty and financial growth. Gain practical insights and real-world examples illustrating how altruism and profitability can harmoniously coexist, creating a win-win scenario for both cafes and the communities they serve. Join us as we uncover the roadmap to creating a socially conscious cafe that thrives in the modern marketplace.

Speakers

Kate Maher – Customer Experience Manager, Veneziano
Michael McFarlane – Head of Sales & Marketing, Huskee
Nick Percy – Group Sustainability Manager, Veneziano

Host

Wendy Hargreaves

2.00pm - 3.00pm | How Doing Good Drives Café Business Success

Session

Attracting and Retaining Talent

Session Description 

Join us for an enlightening session where we decode the blueprints for achieving sustained profitability in the bustling world of cafes. Explore strategic approaches, innovative tactics, and market insights tailored to empower cafe owners to navigate the competitive landscape with finesse. From optimizing operational efficiency to cultivating customer loyalty, this session promises practical guidance and actionable strategies to elevate your cafe to new heights of success.

Speakers

Leon Kennedy – CEO, Mulberry Group
Kai Ogura – FOH Culture Manager, Market Lane Coffee

Host

Wendy Hargreaves

Tuesday 14th May 2024

11.00am - 12.00pm | Mastering Workflow Efficiency

Session

Mastering Workflow Efficiency

Session Description 

Step into the realm of operational excellence as we delve into the art of mastering workflow efficiency specifically tailored for cafe owners. In this enlightening session, discover proven strategies and innovative techniques designed to streamline every aspect of your cafe’s operations, from order fulfilment to inventory management. Learn how to optimize staffing levels, leverage technology, and design ergonomic layouts to maximize productivity and minimise waste. Whether you’re a seasoned cafe proprietor or a budding entrepreneur, this session promises actionable insights and practical tips to help you unlock the full potential of your cafe’s workflow, paving the way for enhanced customer satisfaction and sustained business success.

Host

Wendy Hargreaves

12.30m - 1.30pm | Top Chef Tips on Designing Your Café Menu

Session

Top Chef Tips on Designing Your Café Menu

Session Description 

Join us for an exclusive session featuring top chef insights on crafting a menu that captivates taste buds and drives profitability in the competitive cafe landscape. Gain access to expert guidance and insider tips on menu design, including flavour pairing strategies, seasonal ingredient selection, and pricing optimisation techniques. Whether you’re looking to refresh your existing menu or embark on a culinary adventure with a new cafe concept, this session promises to equip you with the knowledge and inspiration needed to create a menu that delights customers and boosts your bottom line. Don’t miss this opportunity to elevate your culinary offerings and stand out in the bustling cafe scene.

Speakers

Dom Gattermayr – Co-Owner & Chef, Floran and Jupiter Cafe’s
Christopher Hamburger – Director & Chef – Stagger Lee’s
Ashly Hicks – Executive Chef, Darling Group

Host

Wendy Hargreaves

2.00pm - 3.00pm | Next-Gen Cafes

Session

Next-Gen Cafes

Session Description 

Prepare to glimpse into the future of the cafe industry. Explore cutting-edge trends, technological innovations, and consumer behaviours reshaping the cafe experience in the digital age. Discover how forward-thinking cafe owners are leveraging emerging technologies to create immersive and personalised customer experiences. Gain invaluable insights into what will define the cafe’s of tomorrow.

Speakers

Nathan Toleman – Founder, Mulberry Group

Host

Wendy Hargreaves

3.30pm - 4.30pm | The Future of Circular Economy Solutions For Cafes And Coffee Professionals

Session

The Future of Circular Economy Solutions For Cafes And Coffee Professionals

Session Description 

How does the coffee industry contribute to climate change and what are our responsibilities as coffee drinkers, brewers and roasters? What opportunities exist for collaboration, innovation and sustainable growth? What is the number one thing a cafe or roaster can do to improve their social and environmental impact (you might be surprised!)

Join Reground’s founder Ninna K Larsen, Single O’s general manager Mike Brabant and Sam Fisher of Tyler’s Milkbar for a provocative and inspiring conversation on the future of sustainable coffee in Australia. They’ll cover waste management and government regulation, misconceptions and greenwashing, product stewardship and best practice. Cafe owners will come away with a clear vision of how to improve their impact and some simple steps to get started.

Speakers

Ninna Larsen – Founder & Director, Reground
Mike Brabant – CEO, Single O
Sam Fisher – Owner, Tyler’s Milkbar

Host

Wendy Hargreaves

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