COVID-19

 COVID-19 Information

Following the recent announcement from Victorian Premier Daniel Andrews and the measures that will be taken by our state government to mitigate the risk of COVID-19, we have made the decision to reschedule MICE2020.

We want to ensure that we’re delivering the best possible event experience for all attendees, exhibitors and competitors. We also take the safety of all our attendees, exhibitors, competitors, judges, volunteers and staff very seriously.

We’ve been working closely with World Coffee Events behind the scenes, and are pleased to confirm that the World Barista Championship and World Brewers Cup will still take place as part of MICE2020. 

MICE2020 will now be held from 3-6 November 2020, at the Melbourne Convention and Exhibition Centre.

We look forward to welcoming the world coffee community to Melbourne in November.

FAQ’s

I bought a ticket to MICE2020 in May. Is my ticket still valid for the re-scheduled dates in November?

Yes! Your ticket will still allow you to enter the re-scheduled expo on the 3-6 November 2020.

 

I will not be able to attend MICE2020 during the revised dates. Can my ticket be refunded or transferred to another?

View our ticket terms and conditions here.

 

Do I need to request an updated invitation letter for my visa application?

We are in the process of sending out revised letters for all those who had submitted request prior to the re-scheduling of MICE2020. For any new applicants, please send your request along with appropriate passport details to even.organiser@primecreative.com.au.

 

I already have a visa. Do I need to apply for another?

Please check your visa validity dates. Unfortunately, you may have to apply for a new one. If you have lodged a visa application and it will not cover the revised November dates, you will need to withdraw the applications and reapply for the event in November.  The following link provides information on withdrawing applications.

https://immi.homeaffairs.gov.au/change-in-situation/withdraw-visa-application

 

I cancelled my ticket but will now be able to attend on the new dates, what should I do?

If you have already received a refund, you will be able to purchase a new ticket on the MICE website. If you have not yet received your refund but have informed the event organiser of your intention to cancel, please contact us.

 

What should I do with my travel and hotel booking?

If you have booked your travel and accommodation through FBI Travel, please contact them directly.

If you made travel and accommodation arrangements personally, please contact the relevant airline/agent/hotel and explain the situation. They should be able to re-schedule your bookings.

On the MICE2020 website you can find an official announcement stating that COVID-19 is the reason for the rescheduling of MICE. This should be accepted as a valid reason for rescheduling any relevant travel and accommodation bookings.

 

My hotel/airline/travel agency did not accept my request to reschedule and is not willing to reimburse me. Will MICE reimburse me?

Unfortunately neither MICE, WCE or associated partners can be responsible for any financial engagements undertaken by third parties. The restrictions and instability brought about by COVID-19 and the state government have caused the need to reschedule the event in order to guarantee the wellbeing and safety of delegates, staff and suppliers.

 

Will the World Barista Championships and World Brewers Cup still be run during the revised MICE dates?

We’ve been working closely with World Coffee Events behind the scenes and are pleased to confirm that the World Barista Championship and World Brewers Cup will still take place as part of MICE2020 in November.

 

Exhibitors

I have a stand booked for MICE2020 in May. Does my booking automatically carry over to November?

Yes. We will keep your booking in place along with all completed documentation. The online portal will soon be updated to reflect the date changes and new due dates will be adjusted for compulsory documentation submissions. Further information will be provided shortly.

 

Unfortunately, my company can no longer exhibit during the revised dates. What is the process for a refund?

If you can no longer take part in MICE2020 because of the revised dates, please email event.organiser@primecreative.com.au and we will work through this with you.

 

If my company is facing significant developments over the next six months, am I able to amend my exhibitor profile to reflect these changes?

Yes. We will allow changes to existing exhibitor profiles during a special window to be announced closer to the event.