speaker-photo

Adam Bortz

Owner of LIttle Italy Coffee Roasters
Adam is the owner of Little Italy Coffee Roasters, a business he started in 2012 with a simple goal: to share good coffee and support the people behind it. Over the years, his focus has grown beyond roasting to working closely with cafés to help them thrive. Adam enjoys helping café owners and teams refine their coffee, train staff, and build simple systems that make day-to-day operations run smoothly. Guided by values of integrity, quality and genuine relationships, he takes pride in supporting cafés to grow sustainably while serving consistently great coffee to their communities.
6:30 - 7:15 PM

Friday 27th March 2026 Day 2

Has the art of customer service disappeared?

Australia's food and coffee standards are high, but are we living up to expectations when it comes to hospitality standards? Let's talk about customer service, how it's evolved and whether it really matters to a café's bottom line.