Amelia Hicks
Amelia Hicks is the CEO and Co-Founder of Old Quarter Coffee. She began her coffee journey in the vibrant Old Quarter of Hanoi, Vietnam. Together with her partner Yose, a shared love for coffee, people, and social impact sparked the creation of Old Quarter Coffee – a company dedicated to sourcing, roasting, and sharing specialty coffee exclusively from Southeast Asian origins. With over eight years of experience in the coffee industry, Amelia has guided Old Quarter Coffee from a passionate idea to a thriving business. Today, the company boasts four venues, employs more than 20 dedicated staff members, and runs a successful wholesale and e-commerce program. Amelia's leadership is grounded in fostering meaningful relationships and creating opportunities for growth within the coffee industry. Amelia is committed to ethical sourcing and sustainable practices, and ensuring Old Quarter Coffee not only delivers exceptional quality but also makes a positive impact on the communities it partners with.
11:45am - 12:30pm
Friday 21st March 2025 Day 2
Retention Strategies for Staff and Consumers
Want to employ the right people for your business? Need a plan to maintain retention and staff turnover? This panel will discuss practical hiring tips to overcome staffing challenges in the café environment, and how to connect with customers and turn a one-off visitor into a regular one.
