speaker-photo

Martin Nguyen

National Head of Coffee Operations – SSP Australia & New Zealand

I lead coffee operations for SSP Australia & New Zealand, shaping the national coffee strategy across multiple airport locations. I oversee coffee standards, training programs, operational performance, and brand alignment.

I focus on driving consistency and commercial success across franchise partners, licensed brands, and in-house concepts. Through structured training pathways, Port Head Barista leadership development, and disciplined operational standards, I aim to elevate coffee quality at scale while developing strong, capable teams.

8:20am - 9:05am

27th March 2026 GCR Leaders Symposium

Beyond the Café

We explore the expansion of quality coffee in the wider hospitality industry, learning from leaders in the hotel, restaurant and events space on how they've embraced quality coffee at scale with speed and consistency to meet global customer demands.